Last updated: March 30, 2026
Welcome to Dispatch Up Driver. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our mobile application.
By using Dispatch Up Driver, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Account Information
- Full name and email address
- Login credentials (encrypted)
- Driver profile information
Location Data
- Real-time GPS location while the app is in use
- Background location for active load tracking
- Route history for completed deliveries
Load and Work Information
- Load assignments and delivery details
- Pickup and delivery addresses
- Payment and earnings information
- Delivery status updates
Device Information
- Device type and operating system
- App version and crash reports
- Push notification tokens
2. How We Use Your Information
We use the information we collect to:
- Provide and improve the Dispatch Up Driver app experience
- Track and manage load assignments and deliveries
- Share your real-time location with authorized dispatchers
- Process and display payment information
- Send push notifications for load updates and alerts
- Ensure the security and integrity of our platform
- Comply with legal obligations
3. Location Data
Dispatch Up Driver uses your device's location services to provide real-time tracking during active loads. Specifically:
- Foreground location: Used for navigation and tracking while the app is open
- Background location: Used to track your position during active deliveries, even when the app is minimized
Location data is only shared with your authorized dispatcher and is used solely for operational purposes. You can disable location access in your device settings, but this may limit app functionality.
4. Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- Dispatch companies: Your dispatcher has access to your location and load status during active assignments
- Service providers: Third-party services that help us operate the app (e.g., cloud hosting, analytics)
- Legal authorities: When required by law or to protect our legal rights
5. Data Security
We take the security of your data seriously. We implement industry-standard security measures including:
- Encrypted data transmission (HTTPS/SSL)
- Secure authentication and password hashing
- Regular security audits and updates
- Limited access to personal data by authorized personnel only
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of non-essential communications
- Withdraw consent for location tracking at any time
8. Children's Privacy
Dispatch Up Driver is intended for professional use by adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected data from a child, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: